Cancellation Policies
TO ENSURE FAIRNESS TO ALL OF OUR MEMBERS, THERE ARE NO EXCEPTIONS TO OUR CANCELLATION POLICIES.
These policies are in place to ensure we respect each others time & effort: our instructors, staff, YOU, our community. Thank you for your continued support of our small business. XOXO, Team Stronger
Cancellation Policies:
Early Cancel: Cancel class 12 hours or more prior to class time
Late Cancel: Cancel class less than 12 hours prior to class time
No Show: Failure to Cancel out of class prior to class time
NO SAME DAY SWITCHES: you may cancel & rebook, but cancellation policy applies.
Each pricing option has it's own Policy:
Class Count Packages: 1, 5 or Perfect 10
Early Cancel: Class is returned to your account
Late Cancel: Class is not returned to your account
No Show: Class is not returned to your account + $25 Fee
Monthly Unlimited:
Early Cancel: No Penalty
Late Cancel: $15 Fee
No Show: $25 Fee
Auto-Renew Cancellations and Holds:
Cancelling your auto-renew memberships:
Monthly Unlimited: After your first renewal, please email the studio at least 7 days prior to the renewal date.
The Perfect 10: After your first renewal, please email the studio prior to booking your 10th Class.
Pause your monthly membership: Going on a trip? Injured? Need a break? Every auto-renewing membership will receive one complementary 2 week hold per year. This means instead of being billed at the 30 day mark, we will pause your membership and push out the billing date 2 weeks. This way you are not paying for time/classes you aren’t able to use. If you need more than 2 weeks, you can pause your membership for $35/month.
Please email the studio directly to request a hold.
Email us at Hello@StrongerFitnessStudio.com
